Audience: Dispatchers
When you configure an outcome cause, technicians can block a work order (WO) in the field and flag it for a skills review. Then, back-office users can review and modify skills in the WO accounting monitor.
Configure outcome causes
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Navigate to Configuration > Core > Work Order Management > Accounting > Outcome Causes.
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In the Outcome causes table, right click an outcome cause.
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Select Modify.
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In the Outcome cause window, set:
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Class to
Rescheduling. -
Cause type to
Negative. -
Outcome type to
Blocking.
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Click the Enable Insufficient Skills checkbox.
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Note: When you enable this function, the system assigns WOs to the dynamic skill process, which allows users to add new skills or tools to the specific WO record.
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Click Save.
Note: A validation message informs you of the necessary conditions to save a record. The Class, Cause Type, or Outcome Type must match the required values to save.