Manage technical requirements, licenses, and job titles for resources. Ensure only authorized, qualified resources are assigned to work orders (WOs).
Understand skills
Skills are the technical abilities of your resources that allow them to execute WOs.
See Configure skills and Use skills and qualifications.
Understand qualifications
Qualifications are an additional, optional element. Add qualifications if a certificate or license is necessary to perform a skill. For example, to maneuver a crane, a resource needs a valid driving license and a special vehicle driver certificate.
Understand roles
A role identifies a job and is for information purposes only.