Access the skill override configuration history

To coordinate with teams and prepare for audits, maintain an accurate record of skill changes for a specific work order (WO).

Find the history

1. Navigate to Features > Core > Work Order Management > Search WO.

2. In the Main search filter, enter parameters for the desired WO.

3. Click Search.

4. In the WO list, click the WO.

5. At the bottom, click the Show history button.

6. Click the Rows history tab > Skill override configuration history tab.

Access the history entries

The table lists every time the operation had changes in:

• History date: The date and time of the modification.

• User: The server user who made the change.

• Skill configuration code: The code of the skill configuration.

• Skill configuration description: The description of the skill configuration.

• Minimum cardinality: The minimum number of resources required for the skills.

• Maximum cardinality: The maximum number of resources required for the skills.

• Skill list: A comma-separated list of all the skills that were assigned at that time.

What's next

• See Manage unexpected skills in Work Orders.

• See Understand override skill management.