Audience: Dispatchers
To coordinate with teams and prepare for audits, maintain an accurate record of skill changes for a specific work order (WO).
Find the history
To see all the skill changes that have happened to a WO over time:
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Navigate to Features > Core > Work Order Management > Search WO.
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On the right, In the Search panel, enter parameters for the desired WO.
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Click Search.
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In the WO list, click the desired WO.
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At the bottom, click the More actions button.
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Select Show history.
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In the WO archive page, click the Rows history tab.
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In the Row history section, click the Skill override configuration history tab.
Understand history entries
The Skill override configuration history table lists every time the operation had changes in:
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History date: The date and time of the modification.
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User: The server user who made the change.
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Code: The code of the skill configuration.
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Description: The description of the skill configuration.
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Min cardinality: The minimum number of resources required for the skills.
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Max cardinality: The maximum number of resources required for the skills.
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Skills: A comma-separated list of all the skills that were assigned at that time.
What's next