Create and manage holidays

Configure recurring holidays for an operations center (OC) to ensure accurate capacity forecasting. Manage these dates to prevent the system from automatically scheduling non-urgent work orders (WO) on days when resources are off-duty.

Add a recurring holiday

To add a recurring holiday to an OC:

1. Navigate to Configuration > Core > Resource Management > Resources Work Calendar > Holidays.

2. Click Add Holiday or special day.

3. In the Add holiday or special day interface, select an OC.

4. In the Recurring holidays section, select a holiday or day of the week.

5. Click Save.

Add a special day

To enter another day as a holiday for an OC:

1. Click the Special days tab.

2. Enter:

   • Date: The date of the special day.

   • Description: The description of the special day.

   • Consider as holiday: Whether to mark the new day as a holiday.

3. Click Save.

Delete holiday

To delete a holiday from an OC:

1. Click the three dots menu for the holiday.

2. Click Delete.