When two technicians live in different locations but work on the same team, the scheduling engine needs strict rules on how to calculate their morning travel time and where the "start" point is. During automatic scheduling, you can apply a mathematical routing constraint:
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Adjust to nearest: The engine calculates travel time so the first to arrive starts the clock. Use this when you want the intervention to start as soon as possible, prior to the arrival of all team members.
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Note that this might affect the calculated schedules of the team members who are not first to arrive.
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Adjust to farthest: The engine ensures the job doesn't start until the member furthest away arrives. For safety reasons, you may require both members of a team to be on-site before starting work by adjusting to the farthest.
Follow the UI path
All instructions start on this system path:
Features > Core > Resource Management > Teams
Link addresses to a team
To configure and arrival addresses for a team:
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Click the row related to a specific Work Team.
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In the Operations menu, click New Address.
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Enter the address details. This will be displayed in the 'Addresses associated with the Team' tab.
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Set the Departure/Arrival Addresses to specify if the system considers only the Team's Addresses, Resources' Addresses, or both.
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Set the Address Management Mode to Adjust to the farthest or Adjust to the nearest.
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Click Save.
What’s next
Define working regions for your teams. See Associate a Team with a Scheduling Area.