A single Operations Center might cover an entire state, but a specific team may only work in northern counties. By assigning a scheduling area to a team, you force a strict filtering rule on the engine to only match them to work orders within assigned microclusters.
Follow the UI path
All instructions start on this system path:
Features > Core > Resource Management > Teams
Associate a scheduling area with a team
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On the Teams List table, find your desired team.
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On the right side of the row, click the Associate Scheduling Area button.
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In the List of Scheduling Areas table, select one or more rows to define the specific areas for the team.
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Click Save in the Operations submenu, then click Close.
What’s next
Monitor daily operations and manage team rosters. See Monitor Fixed Teams.