Emergency response flow - reprocessing

The final stage of the emergency response workflow efficiently schedules and reorganizes non-urgent activities for technicians.

Activate global lock

When an emergency response task starts, the operation center has a global lock that:

• Remains active through all three sub-phases.

• Only releases once the entire cycle is complete.

Protect emergency assignments

The system protects emergency assignments with specific rules like:

• Fixed management: Emergency response activities are treated as Fixed. 

  • The system can’t move activities in position or time during emergency response.

  • Set the model parameter Immediate scheduling activities management to Fixed.

• The "anchor" logic: The last assigned emergency activity serves as the anchor for the rest of the day's schedule.

  • Start position: Optimization begins at the location of the last emergency task.

  • Start time: Optimization begins at the end time of the last emergency task, and accounts for real-time updates from the field.

• Non-removable activities: If the assigned emergency tasks meet your required count of "Non-Removable Activities", the system won’t lock any further standard activities. 

  • If they don’t meet your required count, the system treats currently-scheduled tasks as non-removable until that coverage is met.

Understand exclusion and inclusion rules

Reprocessing handles filters differently than a standard optimization:

What’s next?

• See Activate emergency response functionality

• See Emergency response with real traffic task management.

• See Use real-time traffic in the emergency response process.

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