Understand the Notifications and Work Order Monitor

Get a real-time geographic overview of your operational health. Visualize the status, location, and priority of field activities directly on a map. This allows dispatchers to prioritize high-risk emergencies instantly, optimize travel routes for nearby facility clusters, and trigger new service requests directly from the map interface.

Access the monitor

Navigate to Features > Core > Work Order Management > Notification and WO Monitor.

Configure cartographic settings

To configure the system for cartographic clients that support the daily plan, monitoring notifications, and monitoring WOs:

1. Navigate to Configuration > Core > Cartography > Geocoding > Normalization Settings.

2. Enter:

   • Country: The map’s country.

   • Normalization table: A table from the drop-down menu.

   • Active: Whether the configuration is active

   • Default: Whether this is the default setting.

   • Query config: The cartographic query configuration.

     • Note: To get this configuration, navigate to Configuration > Core > Cartography > Gis > Layer > Query Layer.

   • Map config: A supported base map for the cartographic client.

     • See Understand the Notifications and Work Order Monitor|Supported Clients and Backgrounds.

3. Click Insert.

About supported clients and backgrounds

These clients and base maps are supported:

Configure the GIS layer

Add functional data over the base map, like cable routes, plant layouts, or service zones. To configure various GIS layers:

1. Navigate to Configuration > Core > Cartography > Gis > Layer > New Layer.

2. Enter:

   • Name: The layer’s name.

   • Service: The layer’s service.

   • Service type: The technical service type.

     • See Technical Service Types.

   • Visible layers: The folder’s access path with layout images.

   • Sorting: The layer’s priority.

   • Active: Whether the layer is active.

   • Visible: Whether the layer is visible to users.

   • Opacity: The opacity percentage of the map layer.

3. Click Save.

Technical Service Types

The monitor supports these industry-standard geospatial services:

• WMS / ESRI Map Server: Renders geo-registered map image.

  • E.g. A digital image of a pipe network.

• WFS / ESRI Feature Server: Allows interaction with specific map elements, redlining (map editing), and augmented reality.

• XYZ (OpenLayers only): Loads high-detail plant layouts from image directories.

• Geometry (OpenLayers only): Draw shapes to manually group technical objects or define specific service zones.

Understand capabilities by operational template

The interface adapts as you manage fixed assets or a distributed workforce.

Use the plant template

Manage technical objects in specific sites, like factories and railway stations, through:

• Asset location: Pinpoint every facility within a plant’s layout.

• RFI integration: Query specific client services directly from the map.

• Direct interaction: To open new maintenance notifications, select a facility icon.

• Status tracking: Facilities and WOs change shape and color based on their current status and priority.

Use the WFM template

Manage distributed service requests across wide territories:

• Operations center view: Locate regional OCs and their service areas.

• Territorial monitoring: Track WOs’ progress as they move across the map.

• Geographic querying: Select specific geographic areas to monitor active notifications and resource distribution.

Edit with advanced geometry

When you specify the geometry service type, customize the map's operational data:

• Draw shapes: Represent "High Priority" zones or restricted areas with polygons.

• Visual styling: Set border colors, opacity, and transparency.

• Zoom controls: Define when specific layers become visible.