Overview
The Double Location feature helps you to manage work when the actual job site is different from the fixed location of the primary asset where the work is organized.
This feature gives you the ability to route an activity to an Activity Address, a separate location linked directly to the specific work order operation, instead of relying only on the asset's stored coordinates.
This capability is essential for accurate scheduling and dispatching, ensuring the field worker is sent to the precise spot where the intervention is required.
Use Cases
Double Location supports the following primary use cases:
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Linear Assets: The work location is a specific point along a long asset (for example, a specific mile marker on a pipeline) and is different from the asset's main address.
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Point Assets: For example, you receive notification of a power outage, and you know the physical location of the incident but haven't yet identified the specific affected utility asset.
Configuring Double Location
To use the Double Location feature, you must first enable it at company level. See Configure Double Location.
When it is enabled, the functionality becomes available directly within the Work Order Operation.
Managing and Normalizing the Activity Address
The activity address is optional. However, before you can schedule a work order (WO) that includes an activity address, you must normalize the address. The system manages the activity address based on how it enters the system:
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Manual Entry (FSM User): You enter the address on the work order operation detail page. The system immediately validates and verifies the required normalization level before allowing you to save and schedule the work order.
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API Integration: Use the dedicated API to enter the address. The system accepts addresses from APIs even if they are not normalized. The WO remains in Open status and cannot be scheduled until you manually correct and normalize the address using the dedicated page WO with address to be normalized.