Configure Capacity grid simulation

Set up a capacity grid simulation

TTo define a simulation based on the available capacity for a specific grid:

1. Navigate to Configuration > Booking > Capacity Grid Simulation.

2. In the top right corner, click the New button.

3. Select an operation center.

4. Select a programming grid.

   • Note: Only the grids with grid mode set to “By resource capacity” are available.

5. Enter a description.

6. Select the OC interval.

7. Enter any optional information

8. To define specific zones, toggle Working by OC to:

   • true: To apply the grid to the whole center. 

   • false: To divide the Operation Center in zone. 

Click Save.

Define simulation calendars and zones

To define a simulation’s time slots and capacity limits:

1. In the Capacity grid simulation table, to open the Detail view, click on a simulation row.

2. Above the table, to create a new calendar, click the + button.

3. If Working by OC is false, fill out the Zone section to define the area.

4. In the New Calendar section, select the days and enter the minimum and maximum appointments for your time slots.

5. To add the rows to the temporary table, click the + button.

Click Save calendar

1. If Working by OC is false, for a specific Zone use, click Territory to link the needed microcluster aggregates to the selected zone. An aggregate may be linked only to a zone. It is not available for selection to other zones once it is associated to a zone.

2. Associate the needed aggregate

3. Click the Save button.

By default, the system automatically creates an aggregate for each municipality-ZIP code combination. To define aggregates with higher granularity, see Manage microcluster aggregates