NextGen FSM
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Configure Booking Time Frames


A Booking Time Frame restricts the part of the day the booking engine searches when
looking for an available appointment slot during the appointment-request phase. When a
time frame is supplied as input, the system returns only appointment slots that fall
within it — slots outside the time frame are excluded from the results. View existing Booking Time Frames

  1. Navigate to Configuration -> Booking -> Booking Time Frame.

  2. The page displays the list of all Booking Time Frames already configured in the
    system.

  3. To edit a Booking Time Frame, click the corresponding row in the table: the data for
    that time frame is loaded into the form.

Add a new Booking Time Frame

To add a new Booking Time Frame:

  1. Navigate to Configuration -> Booking -> Booking Time Frame.

  2. Click New, at the top of the table, to open the entry panel.

  3. Enter:

    1. Operations Center: The reference operations center for the time frame.

    2. Code: A unique code for the time frame.

    3. Description: A clear name or purpose for the time frame.

    4. Start Date: The date the time frame becomes valid.

    5. End Date: The date the time frame expires.

  4. Click Insert.

Edit an existing Booking Time Frame

To search for and make changes to an existing Booking Time Frame:

  1. Navigate to Configuration -> Booking -> Booking Time Frame.

  2. In the table, click the row (or 3-dots → Edit) of the Booking Time Frame you want to modify.

  3. Update the fields as required.

  4. Click Save.