Establish a precise service area for an Operations Center (OC). Ensure that work orders (WO) are accurately routed. Optimize service coverage and ensure that field resources are deployed within clearly defined, manageable sectors.
Set up OC territory
To define an OC’s geographic boundaries:
-
Navigate to Configurations > Core > Organizational Structure > Operations Center
-
Next to the OC, click the Three dots menu.
-
Click Operations Center Composition.
-
In the search panel, enter:
-
Municipality
-
Postcode
-
Country
-
District
-
Areas type
-
-
Click Search.
-
In the Search results table, select the municipalities.
-
To move municipalities to the Associated microclusters list, click the Plus icon. This officially links those administrative zones to the OC.
-
Click Close.
View microcluster map
In map mode, precisely manage microclusters (MCs), the system’s smallest geographical unit, defined by road segments or coordinates between the four nearest crossroads. This ensures that WOs are accurately routed and that the associated work centers are strategically aligned with the administrative and logistical boundaries of the region.
To view or edit the map units within a specific municipality:
-
In the Associated microclusters list, select one or more entries.
-
Click Map.
-
In the microcluster selection map, view the territory and the four nearest crossroads.
-
Below the map, in the Macrocluster table, click Center aggregations.
-
To view and edit cluster information, click Select aggregations.
-
Click Save.