Audience: Dispatchers
Use intuitive, natural language commands to search for schedulable activities in the daily plan. Quickly find what you are looking for without complex filter menus, exact-match constraints, or failed queries caused by typos. Through generative AI, the system retains a contextual layer that understands the natural flow of your thought process and remembers where the conversation left off.
Prerequisites
Important: The feature is available only with both the ai.assistant module and SSO Authentication.
Before you start:
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Ask your system administrator if:
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The
ai.assistantmodule is active. -
Your user type is enabled.
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Activate AI assistant module
Audience: Administrators
To enable the module:
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Navigate to Technical Settings > Company.
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Set the property
company.fsm.module.aiassistant=true. -
Click Preview > Apply.
Activate your user type
Audience: Administrators
To make a specific user type active:
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Navigate to Configuration > Core > User > User Types.
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Click the Three dots menu.
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Select the desired user type.
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Click Permissions.
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Turn on Enabling the dispatcher power search on daily plan
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Click Save.
Power search schedulable activities
To have the Schedulable activities list only show items that match your criteria:
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Navigate to Features > Core > Daily and Multi-day Plan > Daily Plan.
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Click the Schedulable Activities panel.
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In the Dispatcher power search input field, type your search criteria in natural language.
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For example,
"Show all of the repair activities expiring today".
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Click Search.
Notes:
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The panel displays search results and filters that match the natural language request.
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When applicable, a feedback message appears with more information about the applied filters.
Narrow search results
The assistant’s short-term conversational memory ensures each new request refines the results in each session.
To narrow search results with multiple requests:
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In the Dispatcher power search input field, type your initial search criteria.
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For example,
"Filter urgent activities".
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Click Search.
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After the search is complete, in the input field, update the text with new criteria.
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For example,
"Only those in Milan" or"Which ones expire today?".
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Click Search.
Start a new search
To clear the assistant's short-term memory and start a completely new search, click the Reset memory button.
Use supported parameters and attributes
To create effective search filters from natural language, use these parameters:
|
Parameter |
Attributes |
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Account types |
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Accounts |
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Activity |
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Activity status |
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|
Address |
|
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Asset types |
|
|
Assets |
|
|
Operation center |
|
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Operation status |
|
|
Request type |
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|
Service type |
|
|
Technical object type |
|
|
Technical object (asset / account) |
|
|
Typology & status: |
|
|
Urgency |
|
|
Work orders (WOs) |
|
|
Work order operation |
|
|
Work order origin |
|