NextGen FSM

Dispatcher Power Search

Audience: Dispatchers

Use intuitive, natural language commands to search for schedulable activities in the daily plan. Quickly find what you are looking for without complex filter menus, exact-match constraints, or failed queries caused by typos. Through generative AI, the system retains a contextual layer that understands the natural flow of your thought process and remembers where the conversation left off.

Prerequisites

Important: The feature is available only with both the ai.assistant module and SSO Authentication.

Before you start:

  • Ask your system administrator if:

    • The ai.assistant module is active.

    • Your user type is enabled.

Activate AI assistant module

Audience: Administrators

To enable the module:

  1. Navigate to Technical Settings > Company.

  2. Set the property company.fsm.module.aiassistant=true.

  3. Click Preview > Apply.

Activate your user type

Audience: Administrators

To make a specific user type active:

  1. Navigate to Configuration > Core > User > User Types.

  2. Click the Three dots menu.

  3. Select the desired user type.

  4. Click Permissions.

  5. Turn on Enabling the dispatcher power search on daily plan

  6. Click Save.

Power search schedulable activities

To have the Schedulable activities list only show items that match your criteria:

  1. Navigate to Features > Core > Daily and Multi-day Plan > Daily Plan.

  2. Click the Schedulable Activities panel. 

  3. In the Dispatcher power search input field, type your search criteria in natural language.

  4. Click Search

Notes: 

  • The panel displays search results and filters that match the natural language request.

  • When applicable, a feedback message appears with more information about the applied filters.

Narrow search results

The assistant’s short-term conversational memory ensures each new request refines the results in each session. 

To narrow search results with multiple requests:

  1. In the Dispatcher power search input field, type your initial search criteria.

    • For example, "Filter urgent activities".

  2. Click Search.

  3. After the search is complete, in the input field, update the text with new criteria.

    • For example, "Only those in Milan" or "Which ones expire today?".

  4. Click Search.

To clear the assistant's short-term memory and start a completely new search, click the Reset memory button.

Use supported parameters and attributes

To create effective search filters from natural language, use these parameters:

Parameter

Attributes

Account types

  • Code

  • Description

Accounts

  • Code

  • Description

Activity

  • Code

  • Description

Activity status

  • Code

  • Description

Address

  • Normalized municipality

  • Normalized postcode

  • Street

Asset types

  • Code

  • Description

Assets

  • Code

  • Description

Operation center

  • Code

  • Description

Operation status

  • Code

  • Description

Request type

  • Code

  • Description

Service type

  • Code

  • Description

Technical object type

  • Code

  • Description

Technical object (asset / account)

  • Code

  • Description

Typology & status: 

  • Code

  • Description

Urgency

  • Code

  • Description

Work orders (WOs)

  • Code

  • Description

Work order operation

  • Code

  • External code

  • Description

Work order origin

  • Code

  • Description