Follow the UI path
Open the emergency response archive:
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Navigate to Features > Core > Daily and Multi-day Plan > Daily Plan.
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In the Filters panel, enter desired parameters.
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Click Search.
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On the Daily plan page, click the Emergency response tab.
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Click the Archive button.
Processing list
In the archive, the Processing list provides a high-level view of each emergency response execution. The list allows the user to identify runs with many exclusions, failed assignments, or reprocessing activity.
|
Column |
Description |
|
Id |
The ID of the emergency response |
|
Operation center |
The operation center (OC) for which the processing run was executed |
|
Scheduling model |
The emergency response model used for the processing run |
|
State |
The status of the run |
|
Reprocessing |
Whether the run included the reprocessing phase |
|
Expected processing date |
When the emergency response should be processed |
|
Processing start date |
The date related to the start of the processing run |
|
Processing end date |
The date related to the end of the processing run |
|
WO assigned |
The number of the urgent WOs assigned |
|
WO not assigned |
The number of the urgent WOs not assigned |
Excluded resources tab
The Excluded resource tab lists each resource or technician's excluded from the selected processing run and the reason for exclusion:
|
Column |
Description |
|
Resource id |
The ID of the resource, technician or foreman excluded from the processing run |
|
Team id |
The ID of the team associated with the excluded resource |
|
Resource |
The name of the resource, technician or foreman excluded from the processing run |
|
Exclusion reason |
The reason why the resource was excluded |
Typical exclusion causes include:
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Causal |
Meaning |
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The resource is beyond the configured maximum straight-line distance. |
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The latest mobile/GPS feedback is older than the configured threshold. |
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The resource doesn’t have a valid shift for the selected day. |
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The remaining shift time is below the configured minimum threshold. |
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The shift hasn’t started yet and the start time is outside the configured inclusion window. |
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The resource does not have the skills required by the urgent WO operation. |
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The resource hasn’t clocked in although it’s required by the configured clocking rule. |
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The resource belongs to an unsupported crew shell configuration. |
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The resource works in a team configuration not supported by emergency response. |
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The resource is in an unsupported multi-day activity scenario. |
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The resource isn’t included in the mandatory resources defined on the WO. |
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The resource is explicitly excluded from the WO. |
Emergency response activities tab
The Emergency response activities tab shows the urgent work order (WO) considered during the selected processing run:
|
Column |
Description |
|
WO operation id |
The internal WO code. |
|
WO operation |
The specific operation code of the WO. |
|
Foreman |
The foreman of the team |
|
State |
The status of the assignment |
|
Creation date |
When the emergency response process was created |
|
Last processing date |
The last processing date of the emergency response task |
|
Processing counter |
The number of times when the WO was processed by the emergency task |
|
Last processing error |
When the last processing error occurred |
Planning changes tab
The Planning changes tab provides a detailed record of every change made to the operational plan during the reprocessing phase. Once the emergency response assignment is fixed, the remaining non-urgent activities are assigned to the resources.
|
Field |
Description |
|
Resource |
Who performed the emergency response |
|
Activity code |
The code of the activity associated with the emergency response |
|
Confirmed |
If the intervention was confirmed |
|
Cancelled |
If the intervention was cancelled |
|
New |
If the intervention was new |
|
Original resource |
The technician who requested an emergency response |
|
Recipient resource |
The technician who received the emergency response request |
What’s next
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To see the historical and audit page of the emergency response, see Access the emergency response archive.