Determine how your company responds to urgent work orders (WOs) and integrates live traffic data into schedules. Set up emergency response models, so the system knows how to respond to urgent requests. Automatically manage urgent work orders (WOs), evaluate eligible field technicians, assign the urgent activity, and reorganize the remaining daily plan when required. Make sure that the right people have permissions to view or edit emergency response information and that you set up the calendar to respond to urgent requests.
Emergency response configuration includes:
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Global company parameters.
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Emergency response model setup.
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Emergency response parameters.
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Reprocessing configuration.
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Calendar and execution frequencies.
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Monitoring views.
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Archive information.
What’s next
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To enable the emergency response and define global fallback values, see Configure and activate emergency response.
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To grant view or edit access for the emergency response, see Set daily plan emergency response permissions.
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To define emergency model-specific rules and constraints, see Configure an emergency response model.
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To set how the emergency response calendar responds to an emergency, see Configure the emergency response calendar.
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