Use real-time traffic data to schedule urgent work orders immediately without a dispatcher. During an emergency response, the system assigns technicians urgent activities based on their current position and status, then gives them non-urgent tasks the rest of the day.
You can set rules to track the progress of an emergency response and adjust technicians’ schedules to traffic. To monitor task execution and adjust future interventions, examine both high-level and granular data from emergency responses.
Limitations
Emergency responses aren’t currently compatible with these NextGen FSM features:
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Legacy unavailabilities (without defined addresses)
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Multistage constraints and complex dependencies
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Bundles or multi-day activities
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Project module tasks
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Crew shell management and teams composed of multiple resources
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Geographic and time constraints like appointment slots
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Saturation and occupation rules
What’s next
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To understand how the system uses emergency responses, Understand the system's emergency response to real traffic.
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To set up the emergency response, see Configure the daily plan emergency response.
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To review processing runs, their resources, exclusions, and causes, see Monitor the emergency response.
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To see lists of definitions and fields for the emergency response, see Reference: Emergency response.