NextGen FSM
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Reference: Daily plan emergency response activities filter panel

Follow the UI path

  1. Navigate to Features > Core > Daily and Multi-day Plan > Daily Plan.

  2. On the Daily plan page, click the More actions button.

  3. Select Emergency response activities.

Emergency response activities section

Field

Type

Mandatory

Description

Options

Operations center

Dropdown

Yes

The operations center (OC) associated with the emergency response

Varies

State

Dropdown

No

The status of the emergency response

Varies, examples include:

  • Cancelled 

  • In progress

  • Processed KO

  • Processed OK

  • To be processed

To understand these states see Reference: Daily plan emergency response activities filter panel | Understand states.

Creation date

Two calendar selections:

  • Range start 

  • Range end

No

The range of time when the emergency response was created

-

Last processing date

Two calendar selections:

  • From

  • To

No

The range of time when the emergency response was last processed

-

Understand states

An urgent activity can be tracked through its processing lifecycle:

State

Definition

TO_BE_PROCESSED

The urgent activity is waiting to be processed by the emergency response task.

IN_PROGRESS

The task is currently processing the activity.

PROCESSED_OK

The activity has been successfully processed.

PROCESSED_KO

The activity could not be assigned or processed successfully.
Note: A PROCESSED_KO state can mean that there was either a technical issue or the task executed correctly, but no technician with the needed constraints was available.

Work order section

Field

Type

Description

Options

Code

Alphanumeric

The code associated with the emergency response

-

External code

Alphanumeric

The emergency response code shared with external users

-

Expected work start date

Two calendar selections:

  • From

  • To

When the work should start

-

Expected work end date

Two calendar selections:

  • From

  • To

When the work should end

-

Urgency

Dropdown

Indicates the time-sensitivity of the emergency response

Varies, can include:

  • High

  • Low

  • Critical

  • Medium

  • Very urgent

WO type

Enter or search

The type of work order (WO) affected by the emergency response

Varies

Request type

Enter or search

The type of request associated with the emergency response

Varies

Service type

Enter or search

The type of service associated with the emergency response 

Varies

Facility type

Enter or search

The type of facility affected by the emergency response

Varies

What’s next