Geocode work orders addresses

Audience: Administrators and operations managers

Sometimes, a work order (WO) isn’t linked correctly to an operations center (OC) because the address is not normalized, or it links to the wrong OC due to an incorrect normalization level. 

Prerequisites

Before you start:

• To create a work order, see either: 

  • Create work orders in FSM.

  • Create work orders on the server for mobile.

• To allowlist domains for the Google API firewall, see Configure Google API firewall.

Configure Google API firewall 

Important: All communications happen over HTTPS (TCP port 443).

To work properly, your firewall must communicate with Google APIs. We recommend that you allowlist the following domains:

• http://google.com/ 

• google-apis.com

• apps-apis.google.com

• maps.googleapis.com

Follow the UI path

All following instructions start from this system path:

Features > Core > Work Order Management > WO with address to be geocoded

Normalize and correct WO address

To normalize the address and then assign it to the correct OC:

1. In the Search WO tab, in the Normalization status field, click Wrong normalization level.

2. Click Search.

3. In the Addresses to normalize table, select the desired address.

4. To display the address on the map, click the Display address icon.

5. Above the map, click the Enable points insert button.

6. To define the right location, click the correct point in the map.

7. In the Normalized address panel, locate the normalized address.

8. Click the Select address and validate icon.

What’s next

• To connect operations with the materials necessary to complete them, see Associate materials with operations.

• To schedule a WO, see Make work orders schedulable.

• To only schedule WOs during available days, see Lock work order scheduling days.

• To change a WO work cycle, see Replace WO work cycles.