Create outcome classes

Audience: Dispatchers and administrators

To classify outcomes, an outcome class determines the initial validation status of a service debriefing. When it evaluates attributes of an intervention, it prevents the system from automatically validating the outcome if more work needs to be scheduled.

Prerequisite

Before you start:

• To understand more about outcomes, see Configure outcomes.

Follow the UI path

All following instructions start from this system path:

Configuration > Core > Work Order Management > Accounting > Validation Rules > Outcome Classes

Search for an outcome class rule

To find a particular type of outcome class rule:

1. In the Search tab, enter any desired parameters.

2. Click Search.

Add a new outcome class rule

To make a new outcome class ruler:

1. On the Outcome classes page, click + New rule.

2. In the New rule window, click the search icon to select:

   • Outcome reason: The cause of the outcome onsite.

   • WO type: The type of work order.

3. As needed, enter:

   • Description: The outcome class’s description

   • Sorting: The order you want to see the rule in the list.

   • Assigned to an internal user: Whether the outcome class is assigned to an internal user

   • Visible: Whether the outcome class is visible.

4. Click Save.

Edit an outcome class rule

To modify an outcome class rule:

1. In the Outcome classes table, click the outcome class rule you want to edit.

2. In the Modify rule popup window, edit the information as needed.

3. Click Save.

What’s next

• To add a new outcome cause type that groups interventions together, see Create outcome cause types.

• To add a new outcome class that determines if an intervention is valid, see Create outcome classes.