The Work Order Detail Page includes the Suspension/Cancellation Status read-only field that shows whether a work order is currently suspended or cancelled. This enhancement gives users clearer operational visibility and improves decision-making during order management.
Key Highlights
The Suspension/Cancellation Status field offers the following benefits:
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Provides a clear indication of a work order's operational status.
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The system automatically populates the status based on back-end business logic and external triggers, such as administrative or regulatory needs, customer requests, and system flags.
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Reflects real-time status and updates as changes occur.
Availability
This feature is currently available. It is is fully backward compatible, doesn’t require configuration, and doesn't affect any existing workflows or integrations.
Where to Find It
You can find Suspension/Cancellation Status on the Work Order Detail Page, usually in the main summary or status section.
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Label:
Suspension/Cancellation Status. -
Type: Read-only text.
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Values Displayed:
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Active Suspension -
Pending Cancellation -
Empty (Not Subject to Suspension or Cancellation)
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Since this is an informational, read-only field, you can’t manually modify the value.
Behavior and Benefits
The field reflects real-time status and updates automatically based on back-end business logic and external triggers. These triggers can include cancellation requests from an external system and suspension due to a manual lock of the work order.
This enhancement offers several key benefits:
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Reduced Errors: Helps prevent accidental processing of suspended or soon-to-be-cancelled orders.
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Faster Decision-Making: You don’t need to query additional systems to verify the order status.
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Improved Transparency: Dispatchers and operations managers can immediately understand if a pending issue exists on a work order, such as technical, administrative, or customer-related restrictions.
Notes for Users
A suspension or cancellation flag may mean the work order is either locked or marked for cancellation after dispatch. In these cases, a cancellation or suspension is pending and syncs with your mobile device.