Emergency response with real traffic task management

Use real-time traffic data to schedule urgent work orders immediately without a dispatcher.

Process phases

There are three sequential phases:

1. Recalibrate: To establish a real-time baseline, the system evaluates technicians’ current positions and task statuses.

2. Assignment: The system identifies urgent activities and assigns the task to the eligible technician who can arrive fastest.

3. Reprocessing: To maximize productivity, after the emergency is scheduled, the system fills the remainder of the technician's day with non-urgent tasks.

See Understand how emergency response with real traffic works

Parameter hierarchy

You can configure task parameters at two levels:

• Model Level: Values set here take priority. See Model

• Company Level: The system uses these default values if no Model Level value exists.

Limitations

The emergency response workflow doesn’t currently support these NextGen FSM features:

• Legacy unavailabilities (without defined addresses)

• Multistage constraints and complex dependencies

• Bundles or multi-day activities

• Project module tasks

• Crew shell management and teams composed of multiple resources

• Geographic and time constraints like appointment slots

• Saturation and occupation rules

What’s next?

• See Use emergency response with real traffic filter clauses in configuration.

• See Understand how emergency response with real traffic works.

• See Activate emergency response functionality.

• See Use real-time traffic in the emergency response process.