Audience: Administrators and planners
When you override skills in a work order (WO), the newly assigned skills are used for all future plans and scheduled activities. Updated and added skills are treated as the new standard skill configuration for a WO.
How override skills affect scheduling workflows
Overridden skills have different effects on scheduling views and processes.
Manual planning
When a user manually schedules a WO with overridden skills, and the team has the required skills, the WO is assigned without a warning.
However, if the user manually schedules a WO with overridden skills that the team doesn’t have, the system:
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Displays the non-blocking warning message: “Selected team does not provide skills required for activity.”
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Allows assignment, but prompts the user to verify the team's capabilities.
Automatic scheduling
The system only considers a WO for a team or resource if they have the exact skills and cardinality (minimum and maximum of required resources) specified in the overridden skill configuration.
If a team doesn’t meet the new skill requirements, the team doesn’t get the WO in their virtual planning proposal.
Daily plan and other views
The daily plan and all of its tabs show both the original skills and the overridden skills. The Schedulable Activities tab, Clipboard tab, and Urgent Activities tab separate the original skills from the overridden skills in 2 columns:
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The Skill Configuration column shows the original skills.
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The Skill Override Configuration column shows manually updated skills.
On the other hand, tooltips on the map and right-side panels only show the most recent skill configuration. They one of these options:
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The original skills if no override exists
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The new overridden skills
What's next
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See How to Add Unexpected Skills to a Work Order.