Audience: Administrators and dispatchers
The WO changes status as it progresses from creation to closure. A WO’s status is often a result of the combined statuses of its individual operations.
Dispatchers use statuses to identify currently active field work. On their mobile devices, field technicians’ operation statuses automatically update to:
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Submitted: The task successfully synchronized and is in the technician's mobile inbox.
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In charge: The technician opened and accepted the task on their device.
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Running: The technician clicked Start Intervention or reported their arrival.
Prerequisites
Before you start:
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To add a WO, see Create work orders.
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To schedule a WO, see Make work orders schedulable.
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To learn terminology about WOs and operation statuses, see Understand work order and operation status.
Finalize work
To determine if a task is complete or requires a follow-up visit:
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Determine the outcome:
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Final outcome (closed): The complete operation is marked as closed.
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Partial outcome (to reschedule): The work wasn’t completed, so the operation returns to a “To reschedule” or “Schedulable” state.
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Monitor administrative closure:
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Partially accounted: Used when a WO has multiple operations and only some are finished, or if materials or resource reporting is still pending.
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Technically closed: The WO is done and was processed successfully.
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Closed: This is the final status of the WO's lifecycle
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Understand exception statuses
If work is interrupted, planners can manually move operations into exception states, such as:
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Blocked: Creates a temporary pause to wait for permits, specialized equipment, etc.
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Canceled: Stops the operation based on a manual request or a trigger from an external system.
What’s next
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To find out if a work order (WO) is about to be cancelled or suspended, see Check if a work order is suspended or cancelled.
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To search for interventions generated by an operation’s outcome, see Find work order activity interventions.