Check if a work order is suspended or cancelled

Audience: Dispatchers and operations managers

To prevent accidental processing, immediately identify if a work order (WO) is about to be cancelled or suspended. A suspension or cancellation flag may indicate either that the WO is currently locked or that it has been marked for cancellation after it was dispatched to technicians.

Prerequisites

Before you start, 

• Check with your administrator if you have access to the work order detail page.

• To follow and enact WO status changes, see Execute work orders from server to mobile.

Follow the UI path

The instructions start from this system path:

Features > Core > Work Order Management > Search WO

Monitor suspension and cancellation status

To access the WO status and determine what to do next:

1. In the Search WO page, in the Filters panel, find the WO.

   • See Search and perform mass actions on work orders|Search WOs.

2. Click the WO.

3. On the Work order page, find the Suspension/Cancellation Status field.

   • This field is typically in the main summary or status section.

4. Determine the WO’s status:

   • Active suspension: The WO is currently suspended.

   • Pending cancellation: The WO is marked for cancellation.

   • (Empty): The WO isn’t currently about to be suspended or cancelled.

What’s next

• To follow all the steps of the WO and account of all the work, see Track and finalize work orders.

• To search for interventions generated by an operation’s outcome, see Find work order activity interventions.