Create a Notification

Overview

Notifications have the same life cycle regardless of their origin and link to work orders (WO) for standard work force management (WFM) scheduling.

Notifications can originate from the following sources:

External system: Within an SAP integration scenario, the WFM often processes notifications during the second stage of their life cycle.
Server: In a standard plant scenario, users create notifications from their fixed workstations (for example, from technical object, from notifications monitor).
Mobile: Field technicians, whether they are in the field or within the plant, create notifications based on the situations they encounter.
Work order: Specific inspection orders within the standard WO flow may require you to create notifications (server or mobile).

Before you start

Before you can create notifications, you must configure a set of information in the settings and catalogs menu. See Configure Catalog Objects.

There are two ways to create notifications:

Quick notification: Create a notification with a reduced dashboard designed for faster input with one position only.
Full notification: Create a notification with multiple positions and detailed data input through tabs.

For context, rules, and constraints related to the parameters and settings mentioned in the following steps, see Notification Details and Context.

Create a Quick Notification

To create a quick notification, follow these steps:

Navigate to Features > Notification Management > Search Notifications.
Close the Filters panel.
Select Quick New Notification.
Select a Type.
Provide mandatory parameters.
1. Select an Operations Center and a Work Center.
2. Select a Priority.
3. Enter a Description.
4. If you selected Extraordinary maintenance as type, you also must select a Code.
(Optional) Provide optional parameters such as a position note or information about the cause.
Select Confirm.

Create a Full Notification

To create a quick notification, follow these steps:

Navigate to Features > Notification Management > Search Notifications.
Close the Filters panel.
Select New Notification.
Select a Type.
In the Header tab, provide mandatory parameters.
1. Select an Operations Center and a Work Center.
2. Select a Priority.
3. Enter a Description.
4. Select a Consumer/Facility.
If you selected Extraordinary maintenance as type, you also must provide information about the anomaly.
1. In the Positions panel, select Edit Position (pen icon).
2. Select a Type, Group, and Code.
3. Select Ok.
(Optional) Provide optional parameters such as information about the cause or fields in the Data Management, Notes, or Connected Notifications tab.
Select Save.

Notification Details and Context

Notification Detail	Description
Consumer/Facility	The technical object affected by the breakdown. Enter the code or search the master data.
Downtime flag	Automatically active and uneditable if the selected priority mandates “machine downtime”. Otherwise, it is inactive upon opening but available for later activation.
Breakdown start	Defines the date and time the breakdown started; defaults to the current date and time if left blank.
Subject section	Use to identify and register the type of subject affected.
Anomaly section	Use to identify and register the cause of the anomaly.
Position note section	Add relevant notes for the specific position.
Cause section	Use to identify the detailed cause of the anomaly.
Status	Define the initial open status.
Priority	Select the priority: high, medium, or low.
Description	Enter a brief summary of the notification.
Technical object details	Properties filled automatically based on the consumer or facility entered.
Address	Address of the consumer or facility entered.
WO	The work order associated with the notification.
Machine downtime flag	If the selected priority mandates machine downtime, the flag is always active. If it does not mandate downtime, the flag is inactive upon opening but available for later activation.
Accounting date	Define the date for accounting purposes.
Downtime highlight	Define the date to highlight downtime.
Breakdown start	Define the date and time the breakdown started.
Breakdown end	Define the date and time the breakdown ended.
Required start date	Define the required start date for work.
Required end date	Define the required end date for work.
Closure date	Define the date the notification was closed.