Understand map colors, shapes, and themes

Audience: Dispatchers and operations managers

Maps use a variety of cues to help dispatchers understand work order (WO) urgency and statuses.

Prerequisites

Before you start:

• For full functionality, use Google Chrome as your browser.

• To learn about GIS and cartographic layers, see Understand work order monitor.

Follow the UI path

All instructions follow this path:

Features > Core > Work Order Management > Notification and WO Monitor

Find map colors and shapes

Visual cues (shapes and colors) allow dispatchers to instantly identify and react to high-risk emergencies. To open the legend to see how shapes and colors communicate urgency:

1. At the top of The Notifications and WO monitor page, click the Key button.

2. To check a specific item, in one of these sections, click the + icon:

   • Notification.

   • Work orders.

   • WO operations.

3. In the Color section:

   • Red: Is high-priority.

   • Orange (Default): Is medium-priority or critical-priority.

   • Green or yellow: Is low-priority.

   • Blue: Very urgent

4. In the Shape section:

   • Square: Is in progress.

   • Circle: Is to execute.

   • Hexagon: Is closed.

   • Triangle: Is a notification.

Identify WO themes

To check what a custom WO theme means:

1. Navigate to Features > Core > Parameters > WO Themes. 

2. Verify what the colors mean in the map, activity list, and informational pop-ups.

What’s next

• To set up cartography and GIS settings, see Configure work order monitor cartography settings.

• To use the map to track operations and get notifications, see Manage map notification and work order monitor.

• To understand how to use templates for fixed infrastructure versus flexible workforces, see Use plant and WFM templates.