NextGen FSM
2026 Wave Two 2026 Wave Three 2026 Wave One
NextGen FSM
2026 Wave Two 2026 Wave Three 2026 Wave One
Breadcrumbs

Manage map notification and work order monitor

Audience: Dispatchers and operations managers

In real-time, you can track field operations and use notifications on the map.

Prerequisites

Before you start:

  • For full functionality, use:

    • OpenLayers as your cartographic client.

    • Google Chrome as your browser.

  • To learn about GIS and cartographic layers, see Understand work order monitor.

Follow the UI path

All instructions follow this path:

Features > Core > Work Order Management > Notification and WO Monitor

Display map layers

To define what data appears on your map:

  1. On the Notifications and WO monitor page, click the View layer control icon.

  2. Choose which of these layers appears on your map:

    • Notifications.

    • Work order operations.

    • Work orders.

    • Clients.

    • Facilities.

Select objects on the map

Highlight a WO or notification on the map and automatically populate the right slide-out menu.

Select one object

To select one item: 

  1. On the Notifications and WO monitor page, click the Select notifications and work orders icon.

  2. Click the Accurate selection icon.

  3. Click an icon on the map.

Choose multiple objects at a time

To add geographically close objects:

  1. On the Notifications and WO monitor page, click the Select notifications and work orders icon.

  2. To capture multiple items: 

    • Click Rectangular Selection.

    • Click and drag a box across an area of the map.

Choose multiple objects over time

To keep current selections and click others: 

  1. On the Notifications and WO monitor page, click the Select notifications and work orders icon.

  2. On the Switch between additive selection and subtractive selection icon, toggle to +.

  3. Click on other selections.

Highlight all objects

To highlight all visible relevant objects:

  1. On the Notifications and WO monitor page, click the Select notifications and work orders icon.

  2. Click the Select all icon.

Process notifications and WOs

To perform tasks on selected objects: 

  1. On the Notifications and WO monitor page, on the right, click either tab:

    • Notifications.

    • Work orders. 

  2. Next to an entry, click the Three dots menu.

  3. To point a green arrow at the exact location, click Center map. 

  4. To open the administrative form, click Options menu > Notification / WO detail.

  5. To officially assign the intervention to your queue, click Take in charge.

Manage facilities and create work order from map

To interact directly with physical infrastructure and technical objects on the map:

  1. On the Notifications and WO monitor page, on the right, click the Facilities tab.

  2. To see an asset’s sub-components, click the Three dots menu > View asset structure.

  3. To pre-fill the WO with the facility's location and history, click the Three dots menu > Create new work order.

What’s next