NextGen FSM
2026 Wave Two 2026 Wave Three 2026 Wave One
2026 Wave Two 2026 Wave Three 2026 Wave One

Monitor resource time allocation

To see how time is allocated in timeslots:

  1. Right-click a simulation day.

  2. To open the monitor, select Resource time allocation.

  3. To refine the technician utilization view, use these filters:

    • Skill: Display only resources with the selected skills.

    • Scheduling area: Only display resources with the selected standard scheduling areas associated with single teams.

  4. Review the adjusted table configuration where each row has a Technician and a Time column.

  5. To view the available and unused time metrics, hover the cursor over a Day / Slot intersection.

  6. To read the detailed tooltip components, hover the cursor over a Day / Slot intersection and see:

    • Availability: Available time for resources in the timeslot.

    • Work time: Time assigned to activities.

    • Travel time: Travel duration.

    • Unused time: Unused capacity for resources in the timeslot.

  7. To see the aggregated totals for all displayed metrics, review the TOTAL row at the bottom of the table (last page of the monitor).

  8. To view appointments the booking virtual model has not yet scheduled, right-click a
    simulation day and select Not assigned appointments list.

    • The list shows the same information as the Appointment list, plus:

      • Is Model Processing Executed: An icon indicating whether the appointment was booked
        after the last virtual-model run.

Note: Red highlight means Zero availability (no remaining time) within that specific cell slot.