Manage partial outcomes due to expired permits

Audience: Dispatchers

When a technician can’t complete a task, the system checks the validity of the permits. If a permit needs to be renewed, dispatchers can update the permits and schedule interventions again.

Prerequisites

Before you start:

• To make permit types that authorize fieldwork, see Create permit types.

• To make a permit that expires after an intervention, see Create a permit for a single intervention.

Understand permit validity logic

Once a task isn’t able to be completed, the system determines if the permit should remain valid or expire:

1. Upon receiving an incomplete outcome, the system checks the permits for a single intervention configuration table.

2. If the specific combination of permit type and outcome type exists in this table, the system automatically expires the permit with single-use logic.

Schedule an intervention after the permit expires

To plan the return visit:

1. Access permit management at Configuration > Core > Permits > Permits for Single Intervention.

   • See Manage work order permits.

2. Obtain a new valid permit.

3. Register the permit.

4. Schedule the intervention.

   • See Create a permit for a single intervention.

What’s next

• To track and verify WO permits, see Manage work order permits.