Define Operations Center Microclusters

In map mode, precisely manage microclusters (MCs), the system’s smallest geographical unit, defined by road segments or coordinates between the four nearest crossroads. This ensures to establish a precise service area for an Operations Center (OC), that WOs are accurately routed and that the associated work centers are strategically aligned with the administrative and logistical boundaries of the region.

Set up OC territory

To define an OC’s geographic boundaries:

1. Navigate to Configurations > Core > Organizational Structure > Operations Center

2. Next to the OC, click the Three dots menu.

3. Click Operations Center Composition.

4. In the search panel, enter:

   • Municipality: The specific city or town.

   • Postcode: The postal code or ZIP code.

   • Country: The national boundary.

   • District: The specific county or district.

   • Areas type: Specific regional or custom area classifications.

5. Click Search.

6. In the Search results table, select the municipalities.

7. To move municipalities to the Associated microclusters list, click the Plus icon. This officially links those administrative zones to the OC.

8. Click Close.

Configure microcluster map

To view or edit the map units within a specific municipality:

1. In the Associated microclusters list, select one or more entries.

2. Click Map.

3. In the microcluster selection map, view the territory and the four nearest crossroads.

4. Below the map, in the Microcluster table, click Center aggregations. 

5. To view and edit cluster information, click Select aggregations.

6. Click Save.