Configure and activate emergency response

Audience: Administrators

Define the global behavior of the emergency response feature throughout your company’s system. Emergency responses automate urgent work order (WO) management and integrate real-time road data into schedules.

Prerequisites

Before you start, make sure:

• You have administrator access to the required configuration menus.

• The daily plan is available for the operation center (OC) that has the emergency.

Follow the UI path

All following instructions start from this system path:

1. Navigate to Technical Settings > Company.

2. On the Setup page, click the Configuration tab.

Configure system emergency parameters

To determine how your company responds to an emergency:

1. On the Configuration tab, enter desired parameters.

   • To see all parameters, see Reference: Company.

2. Click Apply.

Activate emergency response

Important: After the system flags an operation, you can’t manually modify it.

To set your company’s emergency response:

1. Find the parameter company.fsm.emergencyresponse.

2. Set the value based on your requirements:

   • True: Activates emergency response. 

     • Displays the Emergency response tab and the Emergency response activities bar in the operation’s detail view in the daily plan.

     • There is an automatic flag for new WOs that meet urgency criteria.

     • The system automatically prevents modifications.

   • False: Deactivates emergency response (default). 

     • Emergency response UI elements remain hidden.

Configure jobs with periodic schedules

To ensure emergency response works, define tasks and activate jobs:

1. To assign tasks to the correct processing queue, configure the Emergency response scheduler parameters which check calendar entries and identifies processes based on time intervals:

   • company.job.SCHEDULING-EmergencyResponseScheduler.mode=EVERY_TIME

   • company.job.SCHEDULING-EmergencyResponseScheduler.queueName=parking

   • company.job.SCHEDULING-EmergencyResponseScheduler.task=+/scheduling/bl/immediatescheduling/processing/task/BTImmediateSchedulingScheduler

   • company.job.SCHEDULING-EmergencyResponseScheduler.description=Schedule Emergency Response Processes based on Calendar

   • company.job.SCHEDULING-EmergencyResponseScheduler.user=[system]

2. To launch the scheduling process, configure these parameters:

   • company.job.SCHEDULING-LaunchEmergencyResponse.mode=EVERY_TIME

   • company.job.SCHEDULING-LaunchEmergencyResponse.queueName=parking

   • company.job.SCHEDULING-LaunchEmergencyResponse.task=+/scheduling/bl/immediatescheduling/processing/task/BTImmediateSchedulingLaunch

   • company.job.SCHEDULING-LaunchEmergencyResponse.description=Launch Emergency Response Processes

   • company.job.SCHEDULING-LaunchEmergencyResponse.user=[system]

3. To activate the jobs, in the main company.job parameter list, add both:

   • SCHEDULING-EmergencyResponseScheduler 

   • SCHEDULING-LaunchEmergencyResponse

4. Click Apply.

What’s next

• To grant view or edit access for the emergency response, see Set daily plan emergency response permissions.

• To define emergency model-specific rules and constraints, see Configure an emergency response model.

• To set how the emergency response calendar responds to an emergency, see Configure the emergency response calendar.