Use real-time traffic in the emergency response process

Configure the matrix for real-time traffic

To ensure data is current, create a dedicated matrix that bypasses standard caching:

1. Navigate to Configuration > Scheduling Optimization > Matrix.

2. Create a new dedicated matrix.

3. In the Routing Configuration and Matrix Configuration, manually add these parameters:

   • engine = “TOMTOM_REAL_TIME”: Sets the traffic provider in Matrix Configuration

   • routingEngine = “TOMTOM_REAL_TIME”: Sets the traffic provider in Routing Configuration

   • Note: The cache is hard-coded to disabled for this matrix.

Configure company parameters

Define the when and where for real-time calculations:

• Real-time traffic timeframe: Defines the window of time (in minutes) from the current time. 

  • If a transfer starts within this window (Now to Now + Timeframe), the system triggers a real-time request.

company.fsm.optimization.emergencyResponseRealtimeTrafficTimeframeMinutes

• Real-time traffic space: Specifies the code of the space used for these calculations.

company.fsm.optimization.emergencyResponseRealtimeTrafficSpaceName

Activate traffic logic

Activate the traffic logic within your specific emergency response model:

1. Click the Emergency Response Model.

2. Click the Emergency Response Parameters tab.

3. Select both these options:

   • Use real-time traffic in recalibrate: Applies live data in the initial resource preparation.

   • Use real-time traffic in emergency response selection: Applies live data to identify the fastest technician for a new urgent task.

4. Click Save.

How the system processes traffic data

Sub-tasks use live data in different ways: