Challenge:
A customer reports a suspected gas leak, but without real-time GIS integration, locating and addressing the issue can be delayed, increasing both risk and regulatory exposure.
Solution
The issue is quickly identified in NextGen Geo and a work order is automatically triggered. A field technician is dispatched with the right tools and location data to perform the repair. The seamless process keeps the network map accurate and always up to date, keeping high data quality across the entire linear asset lifecycle.
Benefits
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Enhanced data quality
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Improved safety
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Ensured regulatory compliance without delay
Workflow
Step 1: Planner
The planner creates a work order directly from the map, entering all essential information needed to manage the emergency without delay.
Step 2: Dispatcher
Once submitted, the work order is sent to the FSM system, and the dispatcher can now assign the job to the most suitable technician.
Step 3: Planner
Once the repair is complete, all updates are instantly shared with NextGen Geo. On NextGen Geo, the planner can now verify that the work order has been completed and closed properly, ensuring nothing gets lost between teams.
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