Dispatcher power search in the Daily Plan (Beta)

Use natural language commands to search for schedulable activities in the Daily Plan view

Status: Beta (Demo Only) This feature is currently available as a Technical Preview for demonstration purposes only. It is designed to illustrate future capabilities during client presentations and is not supported for production use.

Scope: Presentations and guided demos.
Limitations: Not available for direct client installation or daily operations.

Before you use this feature:

Contact your system administrator to ensure the configuration is in place and that they activate the ai.assistant module.
Enable your user type.

Note: The feature is available only with SSO Authentication

Activate user type

Navigate to Configuration > Core > User > User types.
Select the User type you wish to configure.
Turn on Enabling the Dispatcher Power Search view on Daily Plan Schedulable Activities panel.
To apply the changes, click Save.

Use Dispatcher Power Search

In the NextGen FSM, navigate to Features > Core > Daily and multi-day plan > Daily plan.
Click the Schedulable Activities panel.
Click the Dispatcher Power Search button.
- An input text field will appear.
Type your search criteria in plain language.
- Example: "Show all repair activities expiring today"
Click Enter. The system processes the request and automatically updates the Schedulable Activities list to show only the items that match your criteria.

Use the supported search scope

Optimize query data, entities, and attributes like::

Work Orders
Technical Object & Location: Operation Center, Addresses, Assets, Accounts, Asset Types and Account Types
Typology & Status: Request Type, Service Type, Activity and Operation Status

Entity	Field	Description
Operation Center	Id	Unique identifier of the operations center
Operation Center	Description	Description/name of the operation center
Work Order	Id	Unique identifier of the WO
	Code	Internal code of the WO used for identification and reference within the system
	External Code	External reference code of the WO, provided by external systems or customers
	Urgency Id	Unique identifier of the WO urgency level (priority and time sensitivity), which affects scheduling and resource allocation
	Urgency Description	Description of the work order urgency level
	Work Order Creation Date	Date range when the WO was created
	Work Order Appointment Date	Date range of the WO appointment, which is the scheduled release date or target date for completing the WO
	Work Order Start Date	Date when the work order execution started
	Work Order End Date	Date when the work order execution ended
Request Type	Id	One or more request type identifiers
Request Type	Description	One or more request type descriptions
Service Type	Id	One or more service type identifiers, which categorize WOs by the type of service being provided
Service Type	Description	One or more service type descriptions that are part of the WO type
Technical Object Type	Asset Type Id	One or more asset type identifiers which classify physical equipment, infrastructure, or installations that require field service
	Asset Type Description	One or more asset type descriptions
	Account Type Id	One or more account type identifiers that classify customer accounts or business entities that own or are responsible for technical objects
	Account Type Description	One or more account type descriptions
Technical Object	Asset Id	Unique identifier of the asset which is physical equipment, infrastructure, or an installation on which field service operations are performed
	Asset Code	Code of the asset used for identification and reference
	Asset Description	Description and name of the asset
	Account Id	Unique identifier of the account which represents customers or business entities that own or are responsible for assets and receive field services
	Account Code	Code of the account used for identification and reference
Address	Id	Unique identifier of the address where the work order operation will be performed
	Normalized Municipality	Normalized municipality/city name of the address
	Normalized Postal Code	Normalized postal code of the address
	Normalized Street	Normalized street name of the address
Work Order Operation Status	Id	Unique identifier of the WO operation status which represents the current state of the operation in its lifecycle.
Work Order Operation Status	Description	Description of the WO operation status
Activity	Id	One or more activity identifiers which define the specific type of work or intervention to be performed during a WO operation.
Activity	Description	One or more activity descriptions

Dispatcher power search flow

User Input: The dispatcher enters a natural language query into the search panel.
- For example, the dispatcher enters, "Show me urgent repair tasks".
Request Transmission: NextGen FSM forwards the raw text query to the Dispatcher Power Search service.
Intent Analysis: The search service interprets the user's intent to identify the relevant business entities and attributes.
- For example, the service identifies key words of “urgency” and “work order type”.
Context Resolution: The service triggers internal (private) APIs via NextGen FSM to retrieve necessary metadata and resolve specific definitions.
- For example, the service maps "urgent" to a specific priority ID.
Filter Generation: Based on the analyzed data, the Search Service constructs a precise set of filters compatible with the Schedulable Activities API.
Execution & Display: NextGen FSM applies these filters to the Schedulable Activities API and updates the UI to display the filtered list of activities to the dispatcher.

See the image below for a full workflow example: