Manage the On Hold feature

The On Hold feature provides technicians with a dedicated space to manage suspended work orders, preventing them from being lost among completed tasks. By separating these items into a specific tab, users can quickly identify pending work and resume it with a single action, ensuring better tracking of partial outcomes.

Enable the on hold feature

To use the On Hold tab in the mobile application, an administrator must first enable the feature within the server-side configuration.

1. Navigate to the Company Settings or Configuration module in the web portal.

2. Search for the property name: company.fsm.mobile.agendaOnHoldTabEnabled.

3. Select the Value field and enter true to enable the tab (the default is false).

4. Save your changes to push the configuration to mobile devices.

Understand the work order status

A work order is automatically categorized as On Hold and moved to the dedicated tab when specific conditions are met during field operations, including:

• Partial Completion: At least one operation within the work order is completed with a partial outcome.

• Suspension: The remaining work cannot be finished immediately and is left in a suspended state.

• Visibility: Once these conditions are met, the On Hold tab will automatically appear in the mobile app. If no work orders are currently suspended, the tab remains hidden to reduce clutter.

View suspended work

The On Hold tab acts as a filtered view, showing only the items that require further action to be fully completed.

1. Open the mobile application and navigate to the Agenda or Work Orders screen.

2. Select the On Hold tab from the top navigation bar.

3. Review the list of Work Orders; only those with suspended (non-resumed) operations will appear here.

4. Tap on any individual Work Order to view its specific details and history.

Resume a suspended work order

When you are ready to continue working on a suspended task, you must restart the work order to move it back into your active queue.

1. Navigate to the On Hold tab in the mobile app.

2. Tap the specific Work Order you wish to continue.

3. Select the Restart button at the bottom of the screen.

What happens next:

• The original Work Order is closed and stored as a read-only historical record.

• Completed operations remain finished, while all suspended operations are migrated to a new Work Order.

• The new Work Order will now appear in your To Do tab for active processing.

• If work is stopped again before completion, the remaining tasks will return to the On Hold tab.