The 2026 Wave Three release of the NextGen Platform significantly advances the mobile experience, making the field app more adaptable and easier to navigate
Mobile configurability
With this release, the mobile app can be adapted to each customer through configuration alone, with no development needed. Administrators decide which information technicians see on their key mobile screens, in what order and under which labels. They can also add new customer-specific fields. Small changes that used to need mobile development and a new app release can now be made directly by an administrator.
Administrators can configure three areas of the app:
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Agenda Detail, where technicians view work order and operation information (read-only)
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Outcome, where technicians can fill in extra fields above and below the standard outcome section
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Work Order Search and Bundle Search, where filters are available to technicians
Weekly and Monthly agenda
The mobile Agenda now has Week and Month views alongside the existing Day view. Before this release, technicians had to scroll day by day to reach a specific date. Moving across weeks or months took several steps, and there was no overview of how many work orders were planned over a longer period. The new calendar views let technicians move quickly between dates and see their workload for the whole week or month at a glance