Resource Fields
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PII |
SI |
Field |
Description |
Format |
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operationCenterId |
Unique identifier of the operation center. Operation centers are organizational units that manage field service operations, resources, and work orders within a specific geographic area or business division |
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workOrderId |
Unique identifier of the work order. Work orders are master records that contain one or more operations to be performed on technical objects (assets or accounts) |
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workOrderSourceId |
Unique identifier of the work order source. The source represents the origin or channel through which the work order was created (e.g., SAP, Import, REST) |
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workOrderUrgencyId |
Unique identifier of the work order urgency level. Urgency defines the priority and time sensitivity of the work order, affecting scheduling and resource allocation |
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workOrderCreationDate |
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{
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workOrderAppointmentDate |
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{
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workOrderStartDate |
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{
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workOrderEndDate |
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{
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requestTypeId |
Unique identifier of request type. Request types categorize work orders by the nature of the customer request (e.g., installation, repair, maintenance, inspection) |
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serviceTypeId |
Unique identifier of service type. Service types categorize work orders by the type of service being provided (e.g., emergency service, scheduled maintenance, warranty work) |
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assetTypeId |
Unique identifier of asset type. Asset types classify tangible field service objects such as meters, transformers, pumps, HVAC systems, electrical panels, water mains, or telecommunications equipment. |
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accountTypeId |
Unique identifier of account type. Account types are used to classify customer accounts such as residential, commercial, industrial, municipal, or enterprise customers. |
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assetId |
Unique identifier of the asset. Assets are unique physical equipment, infrastructure, or installations on which field service operations are performed (e.g., specific meter, transformer, or HVAC unit) |
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accountId |
Unique identifier of the account. Accounts represent unique customers or business entities that own or are responsible for assets and receive field services |
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addressId |
Unique identifier of the address where the work order operation will be performed |
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operationStatusId |
Unique identifier of the work order operation status. The status represents the current state of the operation in its lifecycle (e.g., Open, Schedulable, Scheduled, Locked, Closed) |
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activityId |
Unique identifier of the work order operation activity. Activities define the specific type of work or intervention to be performed during a work order operation (e.g., installation, repair, inspection, preventive maintenance) |
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